Organizational Structure in the Hotel & Lodging Industry

Within the lodging industry, standard functions are handled by various departments in the hotel. The organizational structure of the hotel helps to organize activities and tasks in a logical and effective manner.

Organization of Lodging Structures

Have you ever checked into a hotel and had problems that needed to be addressed? Maybe you've had a really good hotel experience and wanted to thank the employees involved. Hotels operate within a general structure that helps organize the property, keep everything running smoothly and ensure that you, as their special guest, have the best experience possible. Review the different groups below, including the executive management group, the functional groups, and the administrative groups, to gain a greater understanding of how hotels are organized to serve you.

Executive Management

The executive management group serves as the leadership of a property and includes the general manager and, in the case of larger hotels, one or more assistant managers.

General Manager

The general manager is the overall manager of the property and is ultimately responsible for the hotel. This person must work with all department managers and their teams to ensure that the property runs smoothly, problems are handled, and the teams work together.